We believe everyone should be treated fairly and with respect. We are committed to using our brand’s influence to have a positive impact on our employees, the workers in our supply chain and our wider communities.
Dr. Martens culture is rooted in our approach of 'doing the right thing' which goes back to the origins of the brand as a family business and continues to guide our approach to decision making. Our management and employees are custodians of the Dr. Martens brand. We want to take care of, protect and improve it for the next generation. As such, we are committed to upholding fair working conditions and increasing the scope of our social compliance programme throughout our supply chain and our own operations.
CSR monitoring programme
We have a robust factory approval process, which includes third party CSR audits, which must be completed before engagement with new suppliers. We also have an ongoing monitoring programme to frequently monitor (at least once a year) active Tier 1 and key Tier 2 suppliers’ in our supply chain compliance with labour and environmental laws, regulations, industry standards and our own policies. The programme is run by our Global supply chain compliance team comprised of experienced CSR professionals based in our Hong Kong and UK offices. This programme is the foundation of our relationship with our suppliers, in order to maintain fair and safe working conditions and to protect the environment.
We partner with an independent third-party company, Intertek to deliver our social compliance monitoring programme. The Workplace Conditions Assessment (WCA) is an on-site verification programme intended as an overall risk assessment for social compliance issues across a range of topics from modern slavery, child labour, wages and hours, health and safety, environment, and management systems. Ratings are assigned to the questions which rank the severity of the requirements within the category from minor, moderate, major and zero tolerance (ZT). These standardised severity ratings support the recommended corrective action timeframes and help to improve scoring on the Performance Index as ZTs and Majors have the most impact on the score. Severity ratings are reviewed regularly, to encourage continuous improvement and as important issues evolve in the industry. The WCA ratings are assigned by Intertek based on their vast experience in social compliance auditing, as well as comparison of requirements across other social compliance industry programmes.
We take a collaborative approach with the suppliers and, when issues are found, a corrective action plan is agreed to remedy non-conformances in a timely manner. We then carry out further follow-up checks to verify the corrective actions have been taken. Should a supplier fail to remediate issues identified by an audit during an agreed timeframe, the supplier partnership is reviewed and may be terminated. During FY21 more than 90% of our Tier 1 finished product suppliers were physically audited and all surpassed our minimum CSR audit criteria.